Customer Relations Manager

  • Distributor
  • Dublin, Ireland

Customer Relations Manager

Job description

We are working with an automotive distributor to hire a Customer Relations Manager. This is a newly created role which will have the impact of developing a world class customer experience throughout their network.


The Role:

  • Implement effective processes to reduce customer response times to enhance satisfaction and advocacy
  • Manage the customer care centre to enhance the experience for vehicle owners
  • Coordinate technical and management training for the dealer network
  • Manage online L&D platform, ensuring there is a clear strategy for delivering a consistent approach to distance learning throughout the network
  • Monitor customer issues through social media to keep abreast of concerns and queries
  • Liaise with the Technical Department to escalate technical issues as they arise

Requirements

  • 3+ years in Customer Manager role with an OEM
  • Experience working with government bodies in relation to maintenance services is desirable
  • Demonstrable success in improving key customer service KPIs


What's on offer:

  • Competitive base salary 
  • Performance bonus
  • Company benefits including pension & death in servivce