Field Service Engineer

  • IT
  • Belfast, United Kingdom

Field Service Engineer

Job description

Our client is a global provider of software solutions to the world's top financial institutions and retailers. They are seeking an experienced Service Engineer for the Belfast area. Your core role will be to provide a support and maintenance service for IT systems at customer premises.

 

The Role:

  • Act as the company’s ‘ambassador’ when attending customer site for support and maintenance activities
  • Liaise with the local customer representative/s in order to diagnose faults and ensure a rapid, accurate and long-term ‘fix’ to problem
  • Complete ‘fix’, and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible and without the need to return to site to complete further work
  • Liaise with technical support personnel, where additional advice and guidance are needed to affective a ‘fix'
  • Escalate any potential opportunities for future sales, up through line management chain
  • Update call management system, in real time, on activity and progress
  • Ensure all IT spares are returned in a timely manner and in accordance with logistics procedures
  • Submit activity reports (e.g. overtime, expenses, fuel returns) in a timely manner and in accordance with company procedures
  • Proactively read technical documentation to ensure technical skills are up-to- date and effective
  • Liaise with internal departments in a positive and professional manner (e.g. Customer Care Centre, Logistics, Contracts Administration, Finance, etc.)
  • Provide proactive feedback on territory performance through line management chain to ensure ongoing service performance improvement, cost effective delivery and the dissemination of technical information

Requirements

  • Currently working as a Field Service Engineer servicing equipment
  • Ability to work autonomously
  • Extremely comfortable with hardware and software
  • Highly presentable
  • Full clean driver's licence

 

What's on offer:

  • €30k basic salary DOE
  • Additional overtime and on-call allowances
  • Company vehicle
  • 22 days holidays