Group Aftersales Director - Distributor

  • Aftersales
  • Dublin, Ireland

Group Aftersales Director - Distributor

Job description

A rare opportunity has arisen for a Group Aftersales Director to join one of Ireland's leading automotive distributors. The successful candidate will be afforded the opportunity to significantly influence how the role will be shaped going forward. This is a senior appointment within the business and an industry-leading executive compensation package is on offer to reflect the calibre of candidate being sought.


The Role:

  • Develop and implement a commercial aftersales strategy for the group in Ireland
  • Oversee the delivery of parts, service and warranty functions ensuring that all areas maximise profitability
  • Reporting directly to the MD, you will have responsiblity for setting annual budgets and monitoring the performance of the aftersales strategy on an ongoing basis
  • Create a series of initiatives designed to enhance and professionalise the provision of aftersales services across the network
  • Develop a customer-centric strategy for the brand within aftersales and provide insights to enhance overall customer experience
  • Successfully develop a robust CRM project within the group allowing seamless communication between the network and its customers
  • Support the dealer network in implementing an aftersales customer retention strategy
  • Coach and develop colleagues within the aftersales side of the business and have responsibility for recruiting key members of the aftersales function going forward

Requirements

  • An existing Head of Aftersales/Aftersales Director with an automotive distributor
  • Evidence of driving profitability across a distributor's aftersales function
  • Excellent communication and leadership skills
  • Ability to initiate change and improvements across a dealer network
  • Holistic view of the entire aftersales function including customer service, service, parts and warranty
  • Sophisticated understanding of financials and a true aftersales profitability specialist


Whats on offer:

  • Executive level salary
  • Extensive commission
  • Company pension
  • Company vehicle
  • Mobile phone