Senior Service Advisor - €40K OTE

  • Aftersales
  • South Dublin, Ireland

Senior Service Advisor - €40K OTE

Job description

A dealership group with a top 3 franchise has an urgent requirement for a Senior Service Advisor for its South Dublin premises. This role may suit a Master Technician seeking a move into a non-technical role or an existing Service Advisor looking to progress their career. Uniquely, our client is offering a 1 month salary sign-on bonus along with a 1 month loyalty bonus.

 

The Role:

  • Managing service bookings and appointments efficiently
  • Provide a complete and accurate written cost estimate for labor and parts
  • Effectively communicate with the Technicians working on the customer’s vehicle
  • Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
  • Answering customer's technical queries regarding service, repair, warranties and technical issues
  • Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed

Requirements

  • Experience working in a franchise dealership environment essential
  • Understanding of CDK DMS highly advantageous
  • A natural multi-tasker who thrives in a fast-paced environment 
  • Excellent communication skills to develop customer relationships
  • Background in providing excellent customer service  
  • A systematic and highly organised individual
  • Full, clean driving licence is essential 

 

Whats on Offer:

  • €40k OTE
  • 1 month sign-on bonus (paid on successful completion of probationary period)
  • 1 month loyalty bonus (paid after 12 months)