Senior Service Advisor - €40k OTE

  • Aftersales
  • Kildare, Ireland

Senior Service Advisor - €40k OTE

Job description

We are working with a dealership group with an award-winning aftersales department in their search for an experienced Senior Service Advisor. As Senior Service Advisor, you will be primarily responsible for implementing a world-class customer service experience within the Service Department. You will work with two of the industry's most iconic brands and join an organisation going through an exciting period of change.

 

The Role:

  • Managing service bookings and appointments efficiently
  • Providing accurate estimates for servicing and repairs
  • Effectively communicating with Technicians working on the customer’s vehicle
  • Monitoring the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
  • Answering customer's technical queries regarding service, repair, warranties and technical issues
  • Once the service on the vehicle is complete, meeting with the customer and thoroughly reviewing the work completed

Requirements

  • Minimum 3 years experience in a similar role in a franchise dealership
  • Ability to cope in a high pressured, busy environment
  • Understanding of CDK highly advantageous
  • A natural multi-tasker who thrives in a fast-paced environment 
  • Excellent communication skills to develop customer relationships
  • A systematic and highly organised individual
  • Full, clean driving licence

 

What's on offer

Salary €40k OTE