Senior Service Advisor

  • Aftersales
  • Cork, Ireland

Senior Service Advisor

Job description

A dealership group in Cork City with an award-winning aftersales department are searching for an experienced Senior Service Advisor. You will be primarily responsible for implementing a world-class customer service experience within the Service Department. You will work with an iconic motor brand and join an organisation going through an exciting period of change.


The Role:

  • Managing service bookings and appointments efficiently
  • Providing accurate estimates for servicing and repairs
  • Effectively communicating with Technicians working on the customer’s vehicle
  • Monitoring the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
  • Answering customer's technical queries regarding service, repair, warranties and technical issues
  • Once the service on the vehicle is complete, meeting with the customer and thoroughly reviewing the work completed

Requirements

  • Minimum 3 years experience in a similar role in a franchise dealership
  • Understanding of CDK highly advantageous
  • A natural multi-tasker who thrives in a fast-paced environment 
  • Excellent communication skills to develop customer relationships
  • A systematic and highly organised individual
  • Full, clean driving licence


Whats on Offer

  • Salary negotiable DOE
  • Performance bonus