Senior Service Advisor

  • Aftersales
  • Mullingar, Ireland

Senior Service Advisor

Job description

A dealership group with premises throughout Leinster has an urgent requirement for a Senior Service Advisor for its Mullingar operation. This role may suit a Technician or an existing Service Advisor looking to progress their career. 

 

The Role:

  • Managing service bookings and appointments efficiently
  • Provide a complete and accurate written cost estimate for labor and parts
  • Effectively communicate with the technicians working on the customer’s vehicle
  • Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
  • Answering customers' technical queries regarding service, repair, warranties and technical issues
  • Once the service on the vehicle is complete, meet with the customer and thoroughly review the work completed

Requirements

  • Experience working in a franchise dealership environment essential
  • Understanding of CDK DMS highly advantageous
  • A natural multi-tasker who thrives in a fast-paced environment 
  • Excellent communication skills to develop customer relationships
  • Background in providing excellent customer service  
  • A systematic and highly organised individual
  • Full, clean driving licence is essential 

 

Whats on Offer:

  • Salary negotiable DOE