Senior Service Manager - Salary Negotiable

  • Aftersales
  • Dublin, Ireland

Senior Service Manager - Salary Negotiable

Job description

Our client, one of the leading brands in our industry has a unique opportunity for a commercially-focused Service Manager with a real entrepreneurial spirit. You will be responsible for managing the entire Service function on behalf of our client and ensuring an outstanding customer experience. This is an opportunity to join a leading brand during a period of significant growth.

 

The Role:

  • Supervise day-to-day operations and ensure work is carried out to the highest standard
  • Train, mentor team, maintain records of time
  • Perform equipment inspections, adjustments and certifications
  • Perform other related duties as assigned
  • Help maintain cleanliness of vehicles and service center
  • Effectively handle multiple priorities, organise workload, and meet deadlines
  • Ensure all work is completed in the set manufacturer time scales and promote first time fix
  • Manage the process of optimising workshop resources to meet agreed departmental budgets
  • Monitor individual and workshop efficiency’s to ensure key performance indicators are met
  • Plan the distribution of work amongst the team utilising available skills mix
  • Identify individual training and development needs
  • Maintain safe working practices and abide by the working rules and standard

 

Requirements

  • Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules
  • Automotive equipment and servicing methods
  • Dealer business process and best practice
  • ERP and DMS Systems, MS Office Suite

 

Education & Experience:

  • Degree or Certificate in Automotive Technology or equivalent experience preferred
  • Service Manager experience essential
  • Hybrid experience a plus
  • Certification to repair A/C systems and handle refrigerant desirable
  • Excellent oral and written communication skills as well as the ability to follow instructions
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work

 

What's on offer

  • Salary DOE
  • Performance-related bonus
  • Mobile phone
  • Expenses