Service Advisor

  • Aftersales
  • Dublin, Ireland

Service Advisor

Job description

We are working with a premium franchise dealership in South Dublin to hire an experienced Service Advisor for their state-of-the-art workshop. 


The Role:

  • Play a key role in ensuring customer satisfaction through the life of a vehicle
  • Provide customer support face-to-face and over the phone
  • Make service bookings, process repair orders and provide quotations 
  • Ensure prior customer approval for repair work to be carried out
  • Promote the range of vehicle parts and accessories
  • Coordinate service work effectively with Technicians
  • Estimate costs and time for work to be carried out, maintaining customer contact to ensure a smooth process
  • Coordinate warranty repairs, in line with manufacturer's specifications
  • Conduct follow up enquiries to ensure a high level of customer service

Requirements

  • 3+ Service Advisor experience in a busy franchise dealership
  • Premium franchise experience, preferred
  • Knowledge of CDK (Kerridge) DMS
  • Excellent communication skills


What's on offer:

  • €35k base bonus DOE
  • Performance bonus
  • Industry-leading training
  • Career development