Service Manager - Exec Bens & Relocation Package

  • Aftersales
  • Dubai, United Arab Emirates

Service Manager - Exec Bens & Relocation Package

Job description

Our client is one of the world's leading electric vehicle manufacturers and is seeking to appoint an outstanding Service Manager to oversee the delivery of a world-class customer service experience to its customers in Dubai. This position may require additional travel throughout the Middle East.

 

The Role:

  • Supervise day-to-day operations, control warranty costs and travel expenses
  • Manage service and parts operations at the store level
  • Perform service writing and counsel
  • Train, mentor team, maintain records of time, expenses and materials
  • Perform equipment inspections, adjustments and certifications
  • Perform other related duties as assigned
  • Help maintain cleanliness of vehicles and service center
  • Effectively handle multiple priorities, organise workload, and meet deadlines
  • Manage the running of the business
  • Maintain and perform top level professional integrity and appearance as a Service Manager

Requirements

  • You must have previous experience of working in UAE and specifically, Dubai
  • Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules
  • Operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment
  • Automotive equipment and servicing methods
  • Dealer business process and best practice
  • ERP and DMS Systems, MS Office Suite

 

Education & Experience:

  • Degree or Certificate in Automotive Technology or equivalent experience preferred
  • Service Manager and Service Advisor experience
  • Hybrid Experience a plus
  • Certification to repair A/C systems and handle refrigerant desirable
  • Excellent oral and written communication skills as well as the ability to follow instructions
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public

 

What's on offer

  • Substantial basic salary
  • Share options
  • Mobile phone
  • Healthcare and dental care (family plan)
  • Home allowance
  • Travel allowance