Technical Liaison Manager - €40k OTE

  • Distributor
  • Dublin, Ireland

Technical Liaison Manager - €40k OTE

Job description

Our distributor client is seeking an automotive technical specialist who will be responsible for product support to the retailer network and for acting as the central point of contact for our client's key fleet customer. As the ideal candidate, you should have a proven automotive technical background (ideally Master Technician level) along with having the necessary customer expertise to service the needs of a demanding customer base.

 

The Role:

  • Acting as the senior point of contact for customer queries between the distributor and their largest fleet customer
  • Quickly develop rapport with a large dealer network and work with them to deliver a world-class service contract provision to their largest customer
  • Responsible for the development and implementation of a robust standards process across the network in terms of technical customer service and aftersales
  • Frequent nationwide travel to dealership network, ensuring they are given the necessary support
  • Actively pursue other business development opportunities with similar-sized organisations

Requirements

  • Experienced in providing technical support within a distributor or dealership group highly advantageous

  • A background in investigating and replying to complex customer, internal and manufacturer queries

  • Competent using your initiative and experience with available information to demonstrate a strong diagnostic approach

  • Strong interpersonal skills and excellent computer literacy

  • Highly developed analytical skills to assist with fault finding and problem solving, providing quality feedback

  • An understand of government tenders, while not essential, would be advantageous

Whats on Offer

  • €36k basic salary
  • Performance-related bonus
  • Fully expensed company car
  • Laptop
  • Mobile phone
  • Expenses