Warranty Manager - €60-€65K (Distributor)

  • Distributor
  • Dublin, Ireland

Warranty Manager - €60-€65K (Distributor)

Job description

One of Ireland’s leading vehicle distributors is seeking to appoint a Senior Warranty Manager to ensure that manufacturer policy and conditions are being adhered to across the network.

 

The Role:

  • Ensuring manufacturer policy and procedures are adhered to.
  • Undertake periodic reviews of labour / parts reimbursement rates in line with guidelines.
  • Provision of training/guidance to the network as required.
  • Implementation of a robust audit structure to support compliance.
  • Liaise with Sales Department and contribute to the overall development and expansion of the dealership.
  • Work with the Commercial Dept and Finance Dept to develop future Service Programmes to support new car sales programmes.
  • Work with Sales Department and IT Department to streamline the set-up of service programmes to ensure the information on eligible cars is available to the network.
  • Work with IT Department to utilise the Central Warranty System and other systems to administer other service programmes (e.g. customer paid programmes / potential in house Service Plans).
  • Manage run-out of Special Service Campaigns in line with parts availability and network capacity.
  • Control the AS Warranty Department Budget, preparation and submission of budgets and forecasts within agreed timelines.
  • Notify the AS Director and Financial Controller on matters that may have a financial impact.
  • Delegate tasks to direct reports in line with their skills, knowledge and ability, where necessary identify skill gaps and training requirements.
  • Carry out appraisals and reviews.

Requirements

  • Min. 3 years experience as a senior warranty specialist for dealership group / distributor
  • Sound business acumen and the ability to control costs and increase profits.
  • Proven people management skills and leadership ability.
  • Excellent interpersonal and communication skills.
  • Desire to ensure high levels of customer satisfaction.
  • Proven ability to work to high standards and the ability to work calmly under pressure.
  • Strong IT and administration skills.

 

What’s on Offer:

  • Basic salary €60-€65K
  • Company Vehicle