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Aftersales Manager

Dublin, Leinster, IrelandManagement

Job description

We are partnering with a multi franchise dealership to hire an Aftersales Manager. You will be a key member of the management team with this successful established automotive business.

The Role:

  • Drive overall performance across Service and Parts Departments
  • Maximise profitability through the sale of labour, parts and other associated products
  • Consistently deliver seamless customer experience through a highly motivate team
  • Implement operating policies and standards to achieve high levels of customer satisfaction and retention
  • Manage the warranty function and coordinate audits
  • Monitor and manage workflow to improve service retention
  • Identify staff training requirements to meet objectives
  • Evaluate employee performance through effective coaching
  • Work closely with management on budgets, forecasts and future growth plans

Job requirements

  • 3+ years experience in aftersales at managerial level
  • 10 years overall experience with a franchise dealership
  • Excellent understand of workshop KPIs and workflow
  • Ability to provide coaching and leadership

What's on offer:

  • Basic salary DOE
  • Quarterly performance bonus
  • Company car