Technical Support Specialist

We are working with a leading automotive distributor to hire an Technical Support Specialist. You will be responsible for providing technical support and ensuring high service standards on behalf of the dealer network.

The Role:

• Provide technical support to dealerships, addressing enquiries and resolving issues through various communication channels
• Offer onsite assistance, ensuring adherence to technical standards and efficient system use
• Collaborate with Training Department to identify and bridge technical skill gaps
• Conduct dealership assessments, focusing on operations, vehicle conditions and facility standards
• Facilitate communication with stakeholders for technical issue resolution and service quality enhancement
• Investigate and document technical problems, supporting customer satisfaction initiatives
• Advise internal teams on technical matters, supporting cross-departmental excellence
• Lead educational campaigns, prepare presentations and engage in professional development activities

• 5+ years in a technical support role within the automotive sector in Ireland
• Proficiency in vehicle electronics, diesel engine technology and troubleshooting
• Strong customer service, communication, and organisational skills
• Competency in Microsoft Office Suite and a willingness to learn new technical systems.
• Full clean driver's license

What's on offer:

• Basic salary DOE
  
• Company car
• Laptop
• Mobile phone
• Company pension scheme
• Generous holiday allowance
• Comprehensive training and development opportunities