Senior Service Advisor

Our client, a large franchise dealership group, is seeking a Senior Service Advisor to join their busy aftersales team, ensuring top-quality customer support and service. This role is essential to managing customer service needs and providing a seamless experience from start to finish.

The Role:

• Welcome and assist customers, understand their service needs, and provide guidance on necessary repairs and maintenance

• Coordinate service appointments, manage loan vehicles, and provide clear estimates for service costs

• Oversee inspections and communicate findings to customers, ensuring transparency in recommended repairs

• Order necessary parts for efficient job completion and manage inventory

• Keep customers updated on service progress, notify them of any changes, and address concerns promptly

• Maintain accurate records for all services, including customer information, vehicle details, and service history

• Recognise and promote additional service packages and maintenance options when appropriate

• 3+ years experience in a Service Advisor with a large franchise dealership workshop

• Excellent upselliong and communication skills

• Experience with Keyloop desirable

• Full clean driver's license

What's on offer:

• Competitive salary 

• Uncapped bonus potential

• Manufacturer and in-house training for professional development

• Opportunities for career growth with regular performance reviews