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Service Advisor

Ireland, Munster, CorkAftersales

Job description

We are working with a large dealership group in Cork to hire an experienced Service Advisor for its busy aftersales department. There is strong earning potential on offer, given current volumes.

The Role:

  • Greet customers promptly and obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labour and parts
  • Monitor the progress of each vehicle throughout the day and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers
  • Conduct regular surveys to ensure high customer satisfaction levels

Job requirements

  • 2+ years experience as a Service Advisor with a busy franchise dealership
  • Demonstrable success in achieving upselling targets
  • Proven record of achieving exceptional customer satisfaction

What's on offer:

  • €34,000 - 36,000 basic salary
  • Commission of approx. €350 per month
  • Training