Service Manager

We are hiring an experienced Service Manager for a highly successful, process-driven dealership representing a leading automotive brand. With a large, skilled team and excellent resources, this is an opportunity for an existing Service or Aftersales Manager to excel in a progressive environment, supported by ongoing training and access to the latest automotive technology.

The role

• Manage and motivate Service Advisors, Technicians and other aftersales staff to achieve their full potential

• Ensure a high level of customer satisfaction by delivering exceptional service

• Oversee the day-to-day operations, ensuring processes are followed to the highest standard

• Set and monitor KPIs, driving the team to meet and exceed targets

• Focus on maintaining efficiency and ensuring the department meets its financial goals

• Develop and implement strategies to improve department performance

• Manage budgets, forecasts and financial reports

• Collaborate closely with the Parts Department to ensure seamless operations and maximise workshop efficiency

• Ensure that all manufacturer policies and procedure are adhered to

• 3+ years experience as a Service Manager or Aftersales Manager, in a large franchise dealership

• Proven ability to lead and motivate a team to achieve results

• Strong commitment to delivering a consistently high customer experience

• Systematic approach to ensuring operational excellence

• Track record of meeting or exceeding KPIs and financial targets

• Strong technical knowledge of vehicle systems and maintenance procedures (BEV advantageous)

What’s on offer

• Competitive salary and performance-based incentives

• Company car

• Phone

• Laptop

• Ongoing training

• Exposure to the latest automotive technologies and tools

• A supportive, well-established team and a structured environment setup for success

• Additional corporate benefits