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Service Manager

  • On-site
    • Cork, Munster, Ireland
  • Aftersales

Join a leading franchise dealer as Service Manager, overseeing daily operations, leading a skilled team, enhancing service processes, and ensuring top-tier customer satisfaction in a growing workshop.

Job description

A prominent franchise dealership is hiring a Service Manager for its expanding workshop. This role would suit either an experienced Service Manager or Workshop Controller looking to take the next step in their career.

The role

  • Oversee the daily operations of the Service Department, ensuring efficiency and high-quality service.

  • Lead and mentor a team of Service Advisors and Technicians, fostering a strong team culture.

  • Maintain excellent customer service standards, ensuring a seamless and positive experience.

  • Implement and refine service processes to enhance department performance

  • Monitor KPIs and take proactive action where needed.

Job requirements

  • Proven experience as a Service Manager or Workshop Controller

  • Experience in a franchise dealership environment

  • Strong understanding of modern workshop KPIs and performance metrics

  • Qualified Technician background preferred

  • Excellent people management skills

  • Strong customer service focus with a commitment to quality

What’s on offer

  • Competitive salary with performance bonuses

  • Additional benefits

  • Opportunity to join a growing dealership with long term career prospects

or

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